RETURNS & CREDIT POLICY

If you have any questions or discrepancies with your order or any issues with any of the products you have purchased from Farm2Kitchen, please let us know as soon as possible so we can endeavour to sort it out promptly. Our friendly staff will assist you in returning, exchanging or replacing the products in question as required or simply answer your question.

ONLINE RETURNS:

Replacements, credits or refunds will be processed after the product has been received and checked into our warehouse. Replacements will be issued for the same product only. We do not exchange for a different product. 

RETAIL STORE AND MARKETS RETURNS:

Products purchased from the store or markets can only be returned to the original location it was purchased.

Only a refund or replacement can be issued. No credits are available in the store or at the markets.

RETURN PROCEDURE:

Please fill in the form below with as many details as available. Please include a photo where applicable of any damage, product issue or incorrect items received for verification. Should you have an error adding images to the form please send additional photos to care@farm2kitchen.com.

PLEASE NOTE:

• Claims must be made promptly,ideally within 48hrs of delivery. 
• All claims must provide appropriate evidence and information requested on the below form to verify and be approved by the customer service team prior to the goods being returned. 
• The goods must also be returned in clean, sale-able condition and within the same packaging. 
• Credits will be made after the product has been received and checked into our warehouse.
• Please do not dispose of any products in question relating to your claim until the claim has been finalized as it may be required as evidence and/or further investigation.